![]() ![]() If you receive the ‘Membership card and Welcome kit', the shipping fee won't be refunded.When the cancellation fee (refund fee) has been occurred, only in the case that you pay the refund fee first you can cancel the purchase of.After registration and certification process is completed in ‘Lysn’ (completion of conversion to ‘ACE member’), certain amount of penalty will be incurred,Īnd the remaining amount will be calculated and refunded in proportion to the remaining 'ACE membership’ validity period.Before the completion of registration and certification procedure of ‘ACE membership code’ for conversion to ‘ACE membership’ in ‘Lysn’,Ĭancellation of purchase of ‘ACE membership code’ is possible according to the reimbursement policy of YES24, without any separate cancellation fee.For changing to ACE membership, you have to register issued ACE membership code at Lysn.You can only get a refund if you cancel it directly on MY PAGE. If the ACE membership code expires, you can’t use it.When you issued ACE membership code on 12/1, The validity period of the ACE membership code is 30 days from the date of issue.(ex.Cancellation Policy > Cancellation Policy.If you need further information, please contact PayPal. Therefore, due to changes in fees and exchange rates, you may not be able to receive the full amount of the original payment.(10 cents for PayPal payment fee is not refundable even if the reservation is canceled.) Beyond 1 day of the date of the original payment, PayPal's transaction exchange rate ( including a currency conversion spread ) on the date of the refund will apply. If you paid by PayPal Cash or Bank transfer, your refund will go back to the PayPal balance within 5 business days. If you paid by Credit of Debit card, your refund will go to your card within 30 days. All refunds will be sent back to the payment method of your original payment. Please check the policy for relevant show. ![]() Each different show has different cancellation policy.Delivery charge won't be refund for ticket that delivered or returned. ![]() Booking fee can be refund until 23:59 on the day of the purchasing, Otherwise impossible.* If your cancellation is in within ten days from event day even if it is in within 7 days after booking, cancellation fee will be charged. 2 days before showday ~ 1 day before showday : 30% of paid amount 6 days before showday ~ 3 days before showday : 20% of paid amount 9 days before showday ~ 7 days before showday : 10% of paid amount ~ until 10 days before showday : Musical, Concert, Classic, Ballet 4,000won per 1 ticket / others 2,000 won per 1 ticket (But, 10% of paid amount) No Cancellation Fee is available in 7 days from purchase date. * After the due has passed, no cancellation/change/refundġ. (Show on the day after hollidays) same as above #1,#2 (Show on hollidays/the day after hollidays) (Show on Sun/Mon) available till 11am on Sat. (Show on Tue~Sat) available till 5 pm prior to show day to cancelĢ. How to cancel my ticket - Please confirm 'My Ticket→Click →Purchase/Refund.If companion does not accompany with ticket purchaser, the companion cannot enter nor identify by himself alone. Both ticket purchaser and companion must bring the original copy of ID. ※ If a single person purchased 2 tickets, 2 people must be identified together. If you are not the person who made the reservation, you are not eligible for watching the concert. ※ Please make sure to reserve tickets for yourself under your name only. All remaining seats from the FANCLUB PRESALE will be opened for GENERAL SALE. You can purchase 2 tickets per person for each show including FANCLUB PRESALE. * GENERAL SALE (Purchase Limit: 2 tickets per person for each show) All seats will be opened during FANCLUB PRESALE. Before the FANCLUB PRESALE, please complete your STAY 2nd Generation Verification. This is a members-only product available on YES24. FANCLUB PRESALE is exclusively open for STAY 2nd Generation members. ![]() * FANCLUB PRESALE (Purchase Limit: 1 ticket per person for each show)ġ) STAY 2nd Generation Verification Period: Thursday, Aug11:00 (KST) - Wednesday, Aug17:00 (KST)Ģ) STAY 2nd Generation Presale: Friday, Aug20:00-23:59 (KST) ※ An error may occur when booking with an interrupted Internet Explorer (IE) browser or multiple browsers. ※ Please make sure to turn off the pop-up blocker. ※ Please note that some of payment methods may not be able to use when you place your order. ※ Credit card(Except for American Express cards issued outside of Republic of Korea and China Union Pay cards) and PayPal is available for payment. ※ Please make sure you are signed up and logged in prior to the purchase. ![]()
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