Each time Microsoft releases a new build for Windows 10, Trend Micro has always recommended holding off on upgrading until their enterprise grade products fully support the latest build. The compatibility issues with Trend Micro is nothing new. I work for a managed services provider that has Trend Micro Worry-Free products installed on 3,000+ endpoints across our business partners. Microsoft notes that users may experience performance issues with the "lock screen or the ShellExperienceHost" as well. Microsoft Edge tabs may stop responding according to Microsoft, and the error message "INVALID_POINTER_READ_c0000005_atidx圆4.dll" may be displayed to users in these situation. While it is possible to upgrade to Windows 10 version 1809 on devices with these hardware configurations, users may notice issues during day to day operations. The hardware devices are not supported by AMD anymore. Microsoft blocked devices with AMD Radeon HD2000 and HD4000 graphics processors from receiving the Windows 10 version 1809 update. Installation of the feature update without installation of these updates may " render certain key features of your Trend Micro software inoperable or cause other unintended circumstances" according to Trend Micro.Īdministrators who install the new version of Windows 10 via an installation package get a notification during setup that informs them about the issue and the requirement to install updates for installed Trend Micro products before proceeding with the installation of the upgrade. Updates for some products that resolve the compatibility issue are already available, others will become available later this month or are listed as TBD. Trend Micro published a support page that highlights when updates for the mentioned products become available. The Trend Micro products OfficeScan, Deep Security, Endpoint Encryption, Vulnerability Protection, and Worry-Free Business Security, business endpoint security products, have compatibility issues and devices that run any of these products are blocked from receiving the October 2018 Update for Windows 10 for now. Microsoft put an upgrade block in place for certain hardware and software configurations. If you feel lucky, you could upgrade and see if the issue is present, and downgrade or use one of the workarounds if it is. Microsoft published workarounds to address the issue while it is working on a fix that resolves it.Ĭomments here on this site suggest that the issue is not affecting all devices upgraded to the new feature update for Windows 10. The network mapping issue prevents mapped network drives from reconnecting to the Windows 10 device on start.
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